-How do I book an appointment?

You can book your appointment on the website or through our Instagram account (clicking the “book now” button, do not DM us to make an appointment). We do not take reservations over the phone.

-Do I pay in advance?

Yes. In order to reserve your appointment you have to pay for it in advance.

-What methods of payment do you accept?

We accept Paypal, debit or credit cards.

-How to I tip?

You can tip ahead of time when using a credit card. If using Paypal it does not allow you to leave a tip. We also accept cash tips

-I need to book earlier/ later than shop hours

We offer earlier or later than regular operating hour appointments for an extra fee. This option is available for our location and travel appointments. Simply visit our scheduling page and select the option that corresponds with the service you prefer

-Where are you located?

We service different locations depending on the day of the week. On our scheduling page our daily locations are listed to ensure your appointment is in a convenient location for you.

-Can you travel to my residence or job?

Yes. We can travel to you depending on your location. Areas of service include the Bronx, Washington Heights, Harlem, Inwood and Yonkers. Be sure to select the “Travel Barber” option on our scheduling page.

We also provide services in New York City and Queens. Please be sure to select the correct option under “Travel Barber” on the booking page.

-I am running late, what do I do?

We understand that life happens, so we allow a 10-minute grace period for all appointments.

• If you arrive 10 minutes or more late, a $15 late fee will automatically be charged to the card on file.

• If you arrive 15 minutes or more late, your appointment will be considered a no-show, you will not be able to receive your service, and any payment made will be forfeited.

We kindly ask clients to plan ahead for parking, traffic, and city delays to avoid these issues. Please be considerate of the next client’s time and only use the grace period when absolutely necessary.

-Can I cancel my appointment?

You can cancel your appointment (this does not include private/ community events) 24 hours in advance. We do not accept cancelations with less than 24-hour notice.

-I need to reschedule my appointment

Clients may reschedule their appointment more than 24 hours in advance by using the reschedule link included in the confirmation email. Appointments with less than 24 hours notice cannot be rescheduled through the booking system and require direct contact. Same day rescheduling is allowed, however there is a $20 same day rescheduling fee, which will be charged to the card on file.

-Do you participate in private events?

Yes. We do provide services for private events. Please be sure to check out our events page and submit a form. We will contact you to discuss pricing.

-Do you participate in community events?

Community is a big part of our mission. You can check out our events page and submit a form. We will contact you to discuss in further detail.

-Do you provide services for weddings?

We do have groomsmen services available for your big day. Please be sure to check out our events page and select the option that is convenient for you and your party.